The mail host provider has maintenance on their server. It is a big upgrade from version 8.8 to 9.x. Once the server updated complete, all email clients (Outlook) tried to update the Zimbra Connector for Outlook (ZCO).
Due to some machines do not have admin rights and keep circling to update, the manual update has to be done via downloading from https://www.zimbra.com/downloads/zimbra-connector-for-outlook/. The installation went OK but when run the Outlook just shut itself/crash. 🙁
Create a new Outlook profile by using Zimbra connector and sync the email.
When the sync is done, delete the old Zimbra profile.
Restart the machine.
Open the Outlook again.
Microsoft Windows 10 Version 1903, 1909, 2004
Microsoft Outlook Version 2013, 2016, 2019
Zimbra Connector for Outlook Version 18.104.22.1683 (old)
Zimbra Connector for Outlook Version 22.214.171.1240 (new)
If you have reached the end of this article, congratulation! Hopefully, we have been able to shed some light on how to troubleshoot the Outlook crash after upgrading the Zimbra Connector for Outlook Version 9.x.
We would love to hear about how you solve this issue and what problems you might be facing. Please feel free to leave us a comment below this article and let us know if you have any questions that we can answer! Thanks again!
We write this in such a way that this is not a fix article. Like in this journey, we learn as we go and we re-write some parts so please keep pinging with this article. If you love this article and you would like to receive an update of this article or our latest post, please sign up the form below:
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