McAfee: VirusScan Enterprise Non-compliance in relation multiple version installed

Challenge

The Mcafee ePO reports that the few machine sets as non-compliance. Turn out that there is multiple application version registered.

 

Solution

Go to the client machine and run a command line for the following:

C:\Program Files\Mcafee\Common Framework\frmInst.exe /forceuninstall

Download the latest Frame Package from the ePO server and copy into C:\ drive and run the command line:

C:\FramePkg.exe /install = agent /forceinstall

On the ePO, create a new container under My Organisation called Uninstall VSE and create a new task called Uninstall and ensure that Product and component VirusScan Enterprise 8.7.0.570 and VirusScan Enterprise 8.8.0.1128 removed and set as Immediately as a Scheduled Type.

On the ePO, create a new container under My Organisation called Install VSE and create a new task called Install VSE and ensure that Product and component VirusScan Enterprise 8.8.0.1128 installed and set as Immediately as a Scheduled Type.

Under System Tree, go to My Organisation and click Systems tab.

Search the device that have an issue and move the device to Uninstall VSE group by dragging the object into the group.

Once being dragged into the group, click edit link on Uninstall VSE task and click next all the way to the end of task and save.

Check on the client machine and see the McAfee Monitoring and it should see something like "Uninstall VSE"  has started and wait till complete finish.

Once it done then move the system into Install VSE and click edit link on Install VSW task and click next all the way to the end and save.

Check on the client machine and see the McAfee Monitoring and it should see something like "Install VSE"  has started and wait till complete finish.

Once it done, check on ePO especially on the installed product of system itself and it shouldn't have the older version showing on the ePO console.

Check the ePO dashboard and the device should be in Compliance mode.

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